DRAFT – SUPERIOR COURT OF THE STATE OF NEVADA – CLARK COUNTY

BRENT D. BERGER, Plaintiff,
v.
MERCEDES BENZ USA, LLC, a Limited Liability Corporation,

FLETCHER JONES MERCEDES BENZ,

and DOES 1 through 10, inclusive, Defendants.
__________________________________
CASE NO:
COMPLAINT FOR RESTITUTION
DAMAGES AND CIVIL PENALTY

1. Plaintiff BRENT BERGER (“Plaintiff”) brings this action on his own behalf and based upon information and belief against defendants MERCEDES BENZ USA, LLC, a Limited Liability Corporation; and DOES 1 through 10 inclusive (“Defendants”).

2. On or about July 10, 2021, Plaintiff purchased a 2020 Mercedes-Benz GLE580 vehicle identification number 4JGFB8GB4LA176358 (“vehicle” or “Mercedes”).

3. The vehicle was purchased, and has had significant nonconformities during the manufacturer’s, defendant Mercedes’ factory warranty period including more than 25 visits to the shop, thousands of dollars of work performed, and over 90 days being out of service. The vehicle continues to be out of service.

4. Plaintiff uses his vehicle primarily for personal, family and household purposes. Soon after purchase, Plaintiff experienced continuing nonconformities with the vehicle, including but not limited to, the following: The vehicle safety systems triggering falsely, including MBUX Interior Assistant gesture control, Blind Spot Assist, Active Brake Assist, Active Distance Assist DISTRONIC®, Active Steering Assist, Evasive Steering Assist,Active Emergency Stop Assist, Key Detection, as well as rough acceleration on cold start, overheating/check engine lights, air conditioning not functioning, as well as faulty workmanship on interior and exterior construction needing repair.

5. Despite confirmation of the nonconformities and repeated lengthy repair attempts, defendants have been unable to correct the nonconformities. These nonconformities substantially impair the use, value and or safety of the vehicle.

6. On October 30th, 2023 while driving at high rate of speed on the highway, the vehicles automated safety systems errantly took control of the car causing it to drive off the road into the emergency lane.

7. On January 27, 2024 the plaintiff entered into a contract to extend the warranty of the vehicle by 3 additional years paying an additional $3150 for this right.  On July 31, 2024 (6 months) – more than $6,000 in claims had already been paid and more than 45 days of which the car was out of service.

8. On July 31, 2024 Plaintiff sold the car at a $45,656 loss.

9. On August 5, 2024, plaintiff was told that no refund of warranty fee of $3150 as $6151 in claims were paid within the first 6 months of warranty (for ongoing problems).

PARTIES

6. Plaintiff Brent Berger is an individual residing in the County of Clark, State of Nevada.

7. Defendant MERCEDES BENZ USA, LLC is a corporation registered and transacting business in the County of Clark, State of Nevada.

8. The true names and capacities of defendants sued herein as DOES 1 through 10, inclusive, are presently unknown to Plaintiff who will seek to amend this complaint to include these DOES defendants when they are identified.

9. At all times mentioned in the complaint, each of the defendants was an agent of each and every other defendant. In doing the things alleged in the complaint, each defendant was acting within the course and scope of their agency and was acting with the consent, permission and authorization of each of the other defendants.

JURISDICTION AND VENUE
10. This Court has jurisdiction over this action pursuant to the Constitution of the State of Nevada

11. RESERVED

12. RESERVED

FIRST CAUSE OF ACTION
13. Plaintiff, Brent Berger, incorporates all prior allegations.
14. The vehicle is a consumer good as defined underNevada Rev. Stat. section 597.600. Plaintiff, Brent Berger, is a “purchaser” of consumer goods as defined under Nevada Rev. Stat. section N.R.S. 597.600 to N.R.S. 5970.688
15. Reserved. Pursuant to the provisions of Nevada Rev. Stat. section N.R.S. 600.597 and Magnuson-Moss Warranty Act (the “MMWA”)§ 2301 – 2313
16. Defendant MERCEDES BENZ USA, LLC is a “manufacturer” and “distributor” as defined under Nevada Rev. Stat. section N.R.S. 597.600.
17. The sale of the vehicle to Plaintiff was accompanied by an express written warranty.
18. The serious nonconformities have manifested themselves within the applicable express warranty period. The nonconformities substantially impair the use, value and or safety
19. Plaintiff brought the vehicle to authorized repair facilities for repairs on numerous occasions in attempts to have the existing express warranties satisfied.
20. Defendants have not repaired the nonconformities after a reasonable number of attempts and, as such, have failed to comply with and have breached all applicable warranty requirements.
21. Further, the sale of the vehicle to Plaintiff was accompanied by implied warranties that the vehicle was merchantable and fit for a particular use.
22. Defendants have breached the implied warranties of merchantability and fitness for a particular use because the vehicle when sold would not pass without objection in the trade and the vehicle was defective on purchase.
23. Despite their breach of the express and implied warranties, defendants have refused plaintiff’s demand for a refund or replacement.
24. By failure of defendants to remedy the defects as alleged above, or to issue a refund or replacement, defendants are in breach of their obligations underNevada Rev. Stat. section 597.600
25. Defendants’ continuing breach of their obligations as set forth herein is willful pursuant to Nevada Rev. Stat. section 597 and as such, defendants and each of them are liable to Plaintiff for civil penalties in an amount as set forth below.

PRAYER FOR RELIEF
WHERFORE, Plaintiff Brent Berger prays for judgment as follows:
1. For general, special and actual damages according to proof at trial:
2. For rescission of the purchase contract and restitution of all monies expended;
3. For incidental and consequential damages according to proof at trial;
4. For a civil penalty in an amount of two times plaintiff’s actual damages;
5. For prejudgment interest at the legal rate;
6. For reasonable attorney’s fees and costs of suit; and
7. For such other and further relief as this Court deems just and proper.

H VehID Make Name Model Name Vehicle Year VIN License Plate Color Unit Number Sticker Number Stock Number
<image001.png> LA176358 MERCEDES GLE580W4 2020 4JGFB8GB4LA176358 MACCHIATOMAGMA*SELENITEGREY 2000763 2000763

Repair Order History for LA176358

DSDA RO H Closed Odometer Miles/Km Service Advisor Technician Line Code Labor Type Sold Hours Operation Description Customer Pay Total
<image002.png> 854163 <image003.png> 08/18/2023 14688 A MISC C/S THERE IS A RATTLE FROM ROOF AREA WHILE DRIVING- SOP PART IS HERE
793 395 A W08 0.30 825596 OVERHEAD CONTROL PANEL CONTROLUNIT REPLACE 0.00
0.00
B MISC C/S WHEN FIRST DRIVING CAR IN MORNING- THERE IS A HESITATION AND ROUGH RUNNING FEEL FOR THE FIRST 1/8 OF A MILE, THEN GETS BETTER
793 395 B W08 0.50 271048 ADAPTATION PERFORM (AFTER REPAIRS) 0.00
793 395 B W08 0.30 540991 PROGRAM AND CODE CONTROL UNIT ……………….. (AFTER QUICK TEST) 0.00
793 395 B W08 0.10 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) 0.00
793 395 B W08 0.20 541011 PERFORM QUICK TEST 0.00
0.00
C MPI PERFORM COMPLIMENTARY FLETCHERJONES MULTIPOINT INSPECTION
793 395 C C 0.00 MPI PERFORM COMPLIMENTARY FLETCHERJONES MULTIPOINT INSPECTION 0.00
0.00
<image002.png> 841369 <image003.png> 05/12/2023 12735 A V..C/S KEY WONT UNLOCK DOORS KEY IS HERE SPECIAL ORDERED LAST VISIT- TAGGED KEY IS THE BAD ONE
793 395 A W08 0.10 802725 TRANSMITTER KEY REPLACE (AFTERCHECK) TRANSMITTER KEY PROGRAMMED 0.00
793 395 A W08 0.10 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) 0.00
793 395 A W08 0.20 541011 PERFORM QUICK TEST 0.00
0.00
B NV..C/S PLATE AROUND SUNROOF SWITCH MAKES RATTLING NOISE SINCE REPLACED LAST VISITPUT YOUR FINGER ON IT NOISE STOPS
793 395 B W08 0.20 941017 LOCALIZE NOISES ON BODY, TEST DRIVE – MECHANIC: ….. START:…………. END: …………. KM AT START: …… 0.00
793 395 B W08 0.10 825595 OVERHEAD CONTROL PANEL CONTROLUNIT REMOVE/INSTALL 0.00
793 395 B W08 0.30 009151 PERFORM TEST DRIVE REASONING: ……………. MECHANIC: ….. START: …………. END: …………. KM/MI AT 0.00
0.00
C MPI PERFORM COMPLIMENTARY FLETCHERJONES MULTIPOINT INSPECTION
793 395 C C 0.00 MPI PERFORM COMPLIMENTARY FLETCHERJONES MULTIPOINT INSPECTION 0.00
0.00
D 2023030014 A/C DRAIN HOSE
793 395 D W08 0.10 121664 CHECK CONDENSATION DRAIN HOSE AT RIGHT AND LEFT AIR CONDIT 0.00
0.00
<image002.png> 838550 <image003.png> 04/28/2023 12600 A 802725 ..C/S EXTRA KEY WONT WORK EIITHER FOR UNLOCKING WHILE IN PART OK TO ORDER EXTRA KEY
793 395 A W08 0.10 802725 TRANSMITTER KEY REPLACE (AFTERCHECK) TRANSMITTER KEY PROGRAMMED 0.00
793 395 A W08 0.10 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) 0.00
793 395 A W08 0.20 541011 PERFORM QUICK TEST 0.00
0.00
B NMPI PERFORM SHORT FORM INSPECTION
793 395 B C 0.00 NMPI PERFORM SHORT FORM INSPECTION 0.00
0.00
<image002.png> 829461 <image003.png> 02/27/2023 11800 A NV..C/S KEY FALLS ASLEEP WONT LOCK OR UNLOCK COMPARED TO LOANER HASNT WORK AT LEAST 30 TIMES SINCE 2 WEEKS AGO
793 395 A ISP 0.00 MISC Default 0.00
0.00
B NV..C/S HAND GESTURE WONT MOVE WHEN USING NAVIGATION LIKE IT KEEPS RUNNING SATELITE WONT CONNECT SCREEN WONT MOVE LEFT OR RIGHT STICKS GOING RIGHT AND YOUR IN AFRICA
793 395 B W08 0.10 540992 CODE CONTROL UNIT ……………….. (AFTER QUICK TEST) 0.00
793 395 B W08 0.10 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) 0.00
793 395 B W08 0.20 541011 PERFORM QUICK TEST 0.00
0.00
C NMPI PERFORM SHORT FORM INSPECTION
793 395 C C 0.00 NMPI PERFORM SHORT FORM INSPECTION 0.00
0.00
<image002.png> 832670 <image003.png> 02/24/2023 11801 A ADJUST DOWN 0.2 TECH 395 FROM RO 827359 PAID S/T 2X’S
793 395 A W08 -0.20 ADJUST LABOR ADJUST 0.00
0.00
B W/OFF 832670-A SVC OUT BY MILES
793 101 B ISP 0.00 NC NO CHARGE 0.00
0.00
<image002.png> 827359 <image003.png> 01/17/2023 11678 A 020153 2022090010 REAR DOOR TRIM BAR
793 395 A W08 0.10 020153 OPERATIONS: CHECK WINDOW DIVIDER ON LEFT AND RIGHT REARDOORS, ACC. NO.: 74 900 01, CODE: 22P7490001 0.00
0.00
B FLEXA PERFORM FLEXIBLE ‘A’ SERVICE AS NEEDED
793 395 B C 1.30 FLEXA PERFORM FLEXIBLE ‘A’ SERVICE AS NEEDED 304.39
304.39
C MPI PERFORM COMPLIMENTARY FLETCHERJONES MULTIPOINT INSPECTION
793 395 C C 0.00 MPI PERFORM COMPLIMENTARY FLETCHERJONES MULTIPOINT INSPECTION 0.00
0.00
D V..C/S SUNROOF BUTTON IS HARD TO PUSH IN ORDER TO OPEN ROOF HAS TO PUT ALOT OF PRESSURE ON IT AND DO IT MULTIPLE TIMES
793 395 D W08 0.30 825596 OVERHEAD CONTROL PANEL CONTROLUNIT REPLACE 0.00
793 395 D W08 0.20 541011 PERFORM QUICK TEST 0.00
0.00
E 540991 NV..C/S SEE IF THERE ARE ANY UPDATES FOR THE KEYLESS SYSTEM HAS TO CONSTANTLY WAKE UP KEY FOR IT TO START OR LOCK OR UNOCK DOORS- WE JUST REPLACED BATTERY ON THE DRIVE
793 395 E W08 0.30 540991 PROGRAM AND CODE CONTROL UNIT ……………….. (AFTER QUICK TEST) 0.00
793 395 E W08 0.20 541011 PERFORM QUICK TEST 0.00
793 395 E W08 0.10 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) 0.00
0.00
F MISC NV..C/S FEELS LIKE ITS FLOATING OR WANDERING WHEN DRIVING FREEWAY LIKE SOMETHING IS WRONG WITH THE SUSPENSION FEELS LOOSE NOT TIGHT
793 395 F ISP 0.00 MISC Default 0.00
0.00
G MISC HAS AFTRMKT AUTONATION WHEEL COVERAGE 800-459-7498 CURB RASH IS NOT COVERED
793 395 G CI 0.00 MISC Default 0.00
0.00
<image002.png> 780324 <image003.png> 12/23/2021 7595 A FLEXA PERFORM FLEXIBLE ‘A’ SERVICE AS NEEDED
793 641 A C 1.30 FLEXA PERFORM FLEXIBLE ‘A’ SERVICE AS NEEDED 289.17
289.17
B ACOUP A SERVICE COUPON 50.00 OFF A SERVICE
793 641 B C 0.00 ACOUP A SERVICE COUPON 50.00 OFF A SERVICE 0.00
0.00
C NV..C/S BRAKE ASSIST NOT ACTIVE COMES ON AT TIMES THEN GOES AWAY
793 641 C ISP 0.00 MISC Default 0.00
0.00
D V..C/S PUSH TO LOCK ON ALL 4 DOORS WONT WORK UNLESS YOU TAKE THE KEY OUT OF YOUR POCKET BUT THE ENTRY WORKS
793 641 D ISP 0.00 MISC Default 0.00
0.00
E NV..C/S CENTER GLOVE BOX WONT OPEN
793 641 E W08 0.30 682542 INSTALL REPAIR KIT FOR ARMRESTON CENTER CONSOLE 0.00
0.00
F NV..C/S SELF DRIVING IS NOT TRUSTWORTHY WILL DRIVE YOU INTO A ANOTHER CAR NOT LIVIING UP TO THE HYPE
793 641 F ISP 0.00 MISC Default 0.00
0.00
<image002.png> 774296 <image003.png> 10/27/2021 6298 A NMPI PERFORM SHORT FORM INSPECTION
556 641 A C 0.00 NMPI PERFORM SHORT FORM INSPECTION 0.00
0.00
B RECALL Open Campaign 2021020001 – 20P5497519
556 641 B W08 0.10 025058 CONNECT/DISCONNECT BATTERY CHARGER 0.00
556 641 B W08 0.10 024762 STAR DIAGNOSIS SYSTEM (SDS)CONNECT/DISCONNECT 0.00
556 641 B W08 0.10 029334 UPDATE CONTROL UNIT SOFTWARE (WITH XENTRY/DAS CONNECTED) 0.00
0.00
C MISC CUSTOMER STATED THAT AT TIMES THE DASH WILL READ OIL LEVEL IS TO HIGH PLEASE CHECK CUSTOMER DID STOP AT THE MERCEDES IN AZ AND THEY DID DO A LEVEL CHECK AND LET SOME OUT ( NOT SURE HOW MUCH) BUT THE LIGHT HAS COME BACK ON 3 TIMES SINCE – 2 WEEKS AGO CUSTOMER STATED THAT IS HAS NOT HAPPEND WHEN DRIVING IN THE VALLEY CUSTOMER IS GOING ON A ROAD TRIP AND WHATS TO MAKE SURE ALL IS OK WITH THE SYSTEM
556 641 C ISP 0.00 006002 CHECK OIL LEVEL: ………………, CORRECT IFNECESSARY 0.00
0.00
D MISC CUSTOMER STATED THAT AT TIMES WHEN YOU HAVE THE KEY IN A POCKET THE DOORS WILL NOT LOCK WHEN TOUCHING THE HANDLE (DID TRY ON THE DRIVE AND WORKED OK ) CUSTOMER WOULD LIKE THIS LOOKED AT
556 641 D W08 0.10 540992 CODE CONTROL UNIT ……………….. (AFTER QUICK TEST) 0.00
0.00
E MISC CUSTOMER STATED THAT WHEN YOU START THE VEHICLE THE DASH SHOULD SHOW A MESSAGE FOR PRIOR DRIVING MODE ( WILL NOT COME ON ALL THE TIME ) PLEASE CHECK
556 641 E ISP 0.00 MISC Default 0.00
0.00
F MISC CUSTOMER STATED THAT AFTER THE VEHICLE IS STARTED AND CUSTOMER WANTS TO USE THE HAND GESTER FOR FAVORITE BY POINTING ( WITH 2 FINGERS ) AT THE SCREEN IT WILL NOT WORK MOST TIMES CUSTOMER DID SHOW ON THE DRIVE AND WOULD NOT WORK UNTIL AFTER THE 6TH TRY PLEASE LOOK OVER THE SYSTEM
556 641 F ISP 0.00 MISC Default 0.00
0.00
G MISC CUSTOMER STATED THAT AFTER YOU 1ST START IN THE MORNING IT DOESNT MATTER WHAT DRIVING MODE IT IS IN IT WILL GIVE A HESITATION WHEN YOU START TO DRIVE – IT WILL SOOTH OUT AFTER ABOUT 10 SECS PLEASE CHECK CUSTOMER STATED THAT EVEN AFTER HE LETS THE VEHICLE SIT AND WARM UP IT WILL STILL DO IT PLEASE CHECK 91/COSTCO
556 641 G ISP 0.00 MISC Default 0.00
0.00
<image002.png> 741317 <image003.png> 01/11/2021 3606 A 2020110005 REAR SEAT BELT BUCKLE STRAP
793 456 A W08 0.20 021817 Operation: Attach seat belt buckle of rear bench seat 0.00
0.00
B FLEXA PERFORM FLEXIBLE ‘A’ SERVICE AS NEEDED
793 456 B C 1.30 FLEXA DEFAULT 289.17
289.17
C MPI MULTI POINT INSPECTION
793 456 C C 0.00 MPI DEFAULT 0.00
0.00
<image002.png> 716657 <image003.png> 06/05/2020 1653 A RIGHT REAR FENDER FLARE KEEPS COMING LOOSE
793 863 A W08 0.10 880000 0.1 NON TIME TO REPLACE FENDER FLARE 0.00
0.00
<image002.png> 714246 <image003.png> 05/13/2020 1440 A V..C/S RT REAR FENDER PIECE IS LOOSE AND STICKING OUT
793 863 A W08 0.30 603012 EXTRA WORK FOR: FRONT BUMPER, LOCATION:….. UNFASTEN/FASTEN 0.00
793 863 A W08 0.70 604593 REMOVE/INSTALL DETACHABLE PARTS ON ….. REAR FENDER FORBODY REPAIR/PAINTING 0.00
0.00
B V..C/S LT FT OUTER FENDER MOULDING APPEARS LOOSE AND STICKING OUT
793 863 B W08 0.30 603012 EXTRA WORK FOR: FRONT BUMPER, LOCATION:….. UNFASTEN/FASTEN 0.00
793 863 B W08 0.50 604553 REMOVE/INSTALL DETACHABLE PARTS ON ….. FRONT FENDER FOR BODY REPAIR/PAINTING 0.00
0.00
C NMPI PERFORM SHORT FORM INSPECTION
793 863 C C 0.00 NMPI PERFORM SHORT FORM INSPECTION 0.00
0.00
<image002.png> 710573 <image003.png> 03/19/2020 219 A DELDET DETAIL CLEAN AND GET READY FOR DELIVERY
596 661 A IN 0.75 DELDET DETAIL CLEAN AND GET READY FOR DELIVERY 0.00
0.00
<image002.png> 705647 <image003.png> 02/11/2020 218 A MISC C/S FRONT RIGHT HEADLIGHT IS INOPERABLE PLEASE CHECK
604 863 A W08 0.40 824690 CONTROL UNIT FOR LEFT LED HEADLAMP REPLACE (AFTER CHECK) 0.00
604 863 A W08 0.40 824691 CONTROL UNIT FOR RIGHT LED HEADLAMP REPLACE (AFTER CHECK) 0.00
604 863 A W08 0.20 541011 PERFORM QUICK TEST 0.00
604 863 A W08 0.10 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) 0.00
604 863 A W08 0.30 540991 PROGRAM AND CODE CONTROL UNIT ……………….. (AFTER QUICK TEST) 0.00
604 863 A W08 1.40 820641 CHECK INDIVIDUAL PARTS OF EXTERIOR LIGHTS: ……………….. AS PER FAULT CODE 0.00
604 863 A W08 1.80 820000 NON TIME TO REMOVE THE RIGHT HEAD LIGHT HARNESS FOR INSPECTION 0.00
0.00
B NMPI PERFORM SHORT FORM INSPECTION
604 863 B C 0.00 NMPI PERFORM SHORT FORM INSPECTION 0.00

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